FAQS


GENERAL

Where are your products from?

Our founder and Creative Director Nadiah Abdat begins each design by envisioning a style aesthetically pleasing whilst considering all practical aspects in the design outcome. She lovingly handpicks each and every textile, bead and accessory. We believe in using the best for our customers, our materials originate from various countries such as Japan, Korea, India, Italy and China with reputations for their craftsmanship, quality beads and textile. 

I am very interested in a product that has sold out. Can I place a backorder or preorder for it?

We are terribly sorry but we don't do pre-order as our production schedule is really tight and we have new products each week. Fret not, popular items are usually restocked within a month.

Does your boutique carry the products in your ONLINE COLLECTION?

Some of our products are exclusively sold online while others are found in store. Please visit our flagship store at 390 Victoria Street, Golden Landmark, #01-13, Singapore 188061 to view the latest range and wider selection of products.

SALE items online are also on SALE at the boutique?

Some of our SALE items are online store exclusives and unavailable in-store. To get the latest online promotions, please follow us on Instagram and Facebook.

Can I request to buy an item that is not available online but I know is available at the Sahara Shawl boutique?

Simply text your name, desired style and colour to +6586553236 and a helpful #saharashawlangel will be able to assist you within 2 business day. We welcome International orders too.

I'm a Platinum Member, can I use my privileges for online purchases?

We are working on an online loyalty rewards program. At the moment, your privileges apply to all Sahara Shawl locations except online purchases. 

 

RETURNS

How long do I have to return my purchase?

You have up to 7 days to return your purchase should it be defective. We will exchange it with the same item if available. A credit voucher will be given if the same item is unavailable.

Do prepare the product(s) you would like to return/exchange in its original condition and email: sales@saharashawl.com within 7 days.

Can I return an item bought on sale?

Sale items are strictly non-exchangeable and non-refundable.

Should you have any other enquiries, do not hesitate to email us at enquiries@saharashawl.com, we will get back to you as soon as we can.