Product is not “the one” for you?Great news! You can now exchange the items within 2 weeks of receiving the package at our Boutique at #01-13 Golden Landmark.
You may change to any item/s in store. Do remember online items will not be available in store.
* Masks are non-exchangeable for safety reasons. Exchanges are only for items in original packaging and condition and we reserve the right to refuse exchanges.
Exchanges are not applicable for markdown items and LIVE items.
Take note that there will be strictly no refunds or cancellation for all orders.
COLOUR / IMAGE DISCLAIMER
We try our best to provide accurate images of each product's colour and design, but actual colours and design may vary slightly due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.
We will not accept responsibility for any colour, colour names or design differences that are not factory faults. When you purchase from this website, you have to accept that there might sometimes be a slight variation between the actual colour and design, and the representation on our website. We would not be able to perform any refund requests for colour differences and other colour-related matters.
Have a question? Look through some of the frequently asked questions.
Wanna self-collect your purchase at our boutique?
Sorry! Our online team is in a secret island far far away from the boutique. If you do require a delivery service, there will be a courier fee of $15 to deliver the items over to the boutique.
For the same reason we are unable to combine whatsapp and online orders as items are at different locations and we have different admins for each location.
All prices listed are in SGD (Singapore Dollars) unless otherwise stated.
What are the payment modes available?
Major credit cards accepted - Visa, Mastercard
PayPal (Credit & Debit Card) - Payment is captured automatically and you will receive a payment confirmation email.
PayNow to UEN 201535610W Nadia Abdat Pte Ltd
Kindly process the paynow manually within 2 hours of making the order and indicate your hp number in ref - you need not update us payment proof through DM or email.
*PAYNOW is a manual option and you will have to process the payment outside of the website.
We only ship locally (Singapore).
Once your order is fulfilled, you will receive a shipping notification email with the courier tracking number. Shipping typically takes 3-5 days via NinjaVan.
What are the shipping options available?
NinjaVan - $2
3 - 5 days after order date excluding Sunday and public holidays
How can I track my order?
Excited? Once your order is shipped, you will be notified via email and a tracking link is enabled. Alternatively you may log in to your account to refer to the order status page and retrieve the tracking number.
Track your order here : NinjaVan
Can I have my order delivered to my work address?
We can deliver to your home or your workplace. If you want your delivery to reach you at work, be sure that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
Can I have my parcel redirected to a different address?
For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted ninjavan will contact you advising how to arrange a redelivery or where you can pick up your parcel.
What happens if I'm not in when my order arrives?
Someone should be home when your parcel is due to be delivered as we may need a signature. However, don't worry if this isn't possible as our delivery partner usually tries to deliver more than once.
Can I choose a specific time or day for my delivery?
It's not possible to give an exact time and date of when your order will be with you by. The time frame that you're presented with at checkout and in your order confirmation email will be the time frame your order will be with you by.
If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
What should I do if my order hasn't been delivered yet?
If your estimated delivery date has passed and you haven't received your order, DM us and we will be happy to help.
Can I amend my order after I've placed it?
Good news, We're really quick at packing your order, not so good news... we can't make any changes once you've placed an order. This includes changing the delivery option, delivery address or payment method.
I've received a faulty item, what should I do?
No worries, will will try to sort out any issues with faulty items ASAP. Dm us on Instagram immediately with the following information:
The order number
The faulty item's name
A description of the fault
I'm missing an item from my order, what do I do?
If an item is missing, please get in touch with the order number and the missing item's name through DM on Instagram. We will resolve the issue for you as quickly as we can.
I've received an incorrect item in my order, what do I do?
Please get in touch with us via DM and state the order number and the name of the incorrect item. We will resolve the issue for you as quickly as we can.
Can I return an item bought on sale?
No, sorry! Sale items are strictly non-exchangeable and non-refundable.
Just DM us through Instagram for a fast response! Just a click away for you.